Support

Manage subscriptions through the store you used to subscribe: on iOS open your Apple ID > Subscriptions and cancel Medicase; on Android open Google Play > Payments & subscriptions > Subscriptions and cancel Medicase. You will keep access until the current billing period ends.

Open the app and go to Profile or Settings and tap Restore Purchases, then sign into the App Store or Google Play with the account you used to buy. If that fails, check your store purchase history, restart the device, reinstall the app, and if still unresolved contact Support from the app’s Help screen with your store receipt or order ID.

Refunds are handled by the store that processed your payment: request a refund through Apple’s report-a-problem or Google Play’s refund request in your purchase history. If your purchase was processed outside the app, open Help to request guidance and include your order details.

If the app offers a self-serve option, open Profile > Settings > Account or Privacy and choose Delete Account, then follow the on-screen confirmation; this typically removes progress, league standings, and cannot be undone. If you don’t see a delete option, submit a 'Delete my account' request via the app’s Help screen and include your username so Support can assist.

Open the app’s Help or Support section and choose Report a Problem, then include the steps to reproduce, device model, OS version, and screenshots or a short recording. If the app won’t open, use the Support contact shown on the Support page and describe the crash or issue and when it occurs.

Sign into the same Medicase account or the same Google sign-in on your new device and your progress, streaks, and league data will sync automatically. If data is missing, sign out and sign back in with the original account, then open Help to report the missing progress with your username.

After you finish a case open the Results or Insights screen to view the AI-powered feedback and the detailed score breakdown for diagnosis, tests, and treatment. To review past cases, open your Profile and select Activity or Case History to reopen any completed case and its insights.

To compete, complete cases and earn points; open Leaderboard from the main menu to view your rank by country or globally. To stop appearing, open Profile > Settings > Privacy and turn off leaderboard visibility, or submit a visibility change request through Help if you can’t find the setting.