Privacy Policy
Last Updated: October 26, 2026
Effective Date: October 26, 2026
Medicase Mobile ("we," "our," or "us"), operated by medicase_mobile, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App") on iOS and Android platforms.
By using Medicase Mobile, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect several types of information from and about users of our App:
Personal Information
Account Data: When you register, we collect your name, email address, and profile photo provided through our authentication providers.
Profile Data: The display name you enter and the country and medical school you select.
Authentication Data: We use third-party providers (Google Sign-In, Sign in with Apple, and Supabase) to manage secure login. You can also start using the App without signing in; in that case we create an anonymous account identifier that you can later link to a sign-in method.
Content You Provide
Dr. Pou Messages: Questions you send to Dr. Pou, the in-app AI tutor, and its replies.
Case Answers: The tests, diagnoses, and treatments you choose while solving cases, and your scores.
Financial Information
Transaction Records: While we do not store credit card numbers directly, we collect information related to your in-app purchases and subscriptions, such as transaction IDs, timestamps, and subscription status, processed via our payment partners.
Device and Usage Data
Device Information: We collect information about your mobile device, including device model, operating system version, and unique device identifiers.
Advertising Identifier: On iOS, we access your device's advertising identifier (IDFA) only if you allow tracking when the App asks. See Section 4.
Push Notification Token: If you allow notifications, a token that lets us send notifications to your device.
Usage Analytics: We collect data on how you interact with the App, including case scenarios started/completed, league performance, time spent on diagnostic tasks, and navigation patterns.
Install Attribution: Which advertisement or campaign, if any, led you to install the App.
2. How We Use Your Information
We use the information we collect for the following purposes:
To Provide Services: To manage your account, facilitate the medical case-solving experience, answer your questions to Dr. Pou, and track your progress in the league system.
To Process Payments: To manage your premium subscriptions and provide access to advanced case scenarios.
To Improve Performance: To analyze usage trends and optimize the App's educational content and user interface.
To Measure Our Advertising: To learn which of our ads on other apps and websites led people to install the App.
Communication: To send you updates regarding your account, technical notices, reminders you have allowed, or responses to support inquiries.
Safety and Security: To detect, prevent, and address technical issues or fraudulent activity.
3. Data Sharing and Third Parties
We do not sell your personal data. We share your information only with the following service providers necessary for the App's operation:
Authentication & Database: We use Supabase, Google, and Apple to handle user identity and secure data storage.
Artificial Intelligence: We use OpenAI to generate Dr. Pou's replies and your case feedback. See Section 8.
Payment Processing: We use RevenueCat to facilitate in-app purchases through the Apple App Store and Google Play Store.
Analytics: We use Firebase Analytics (Google) and Mixpanel to understand how the App is used. These services receive your account identifier and usage events, not your name or email address.
Advertising Measurement: We use AppsFlyer to attribute installs to our advertising campaigns. See Section 4.
Notifications: We use Firebase Cloud Messaging (Google) to deliver push notifications.
These third parties are authorized to use your personal information only as necessary to provide these services to us.
Other users: Your display name, profile photo, medical school, and league score are shown to other users on leaderboards.
4. Tracking and Advertising Measurement
AppsFlyer receives your account identifier, device information, and in-app events such as purchases so we can tell which of our ads led people to install the App. On iOS, the App asks for your permission through Apple's App Tracking Transparency prompt before it accesses your device's advertising identifier (IDFA). If you allow tracking, AppsFlyer also receives the IDFA, which lets it match your install to the ad you saw on another company's app or website. If you do not allow it, the IDFA is not accessed and your activity is not linked to data from other companies; our ads are then measured through Apple's privacy-preserving attribution (SKAdNetwork).
We use this only to measure our own advertising. We do not show third-party ads in the App and we do not sell this data. You can change your choice at any time in your device settings (on iOS: Settings > Privacy & Security > Tracking).
5. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy.
Account Information: Retained as long as your account is active.
Dr. Pou Messages: Retained with your account so you can see earlier conversations, and deleted when you delete your account.
Financial Records: Retained as required by law for tax and accounting purposes.
Analytics Data: Generally retained for a shorter period unless used to strengthen security or improve app functionality.
You may delete your account and associated data at any time in the App (Profile > Delete Account) or by contacting us.
6. Security Measures
The security of your data is important to us. We implement industry-standard security measures, including:
Data encryption in transit and at rest.
Secure authentication protocols via Google, Apple, and Supabase.
Regular monitoring of our systems for vulnerabilities.
However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.
7. Children's Privacy
Medicase Mobile is an educational tool designed for medical students and professionals. It is not intended for children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take immediate steps to delete such data from our servers.
8. AI and Automated Processing Disclosure
Dr. Pou and the feedback you get after a case are generated by OpenAI's models. When you ask Dr. Pou a question, we send OpenAI your message, your earlier messages in that case's conversation, the case details, and the test results you have revealed. When we generate case feedback, we send the case details and the choices you made. We do not send your name, email address, or account identifier to OpenAI. Under OpenAI's API terms, this data is not used to train OpenAI's models.
Do not include personal health information about yourself or real patients in your messages. Dr. Pou is a study aid: its answers can be wrong, and they are not medical advice.
Medicase Mobile also uses automated processing to:
Calculate scores for medical case scenarios.
Determine rankings within the league system based on user performance.
Provide personalized performance insights.
These automated processes are used solely for the purpose of enhancing the educational experience and do not have legal or similarly significant effects on users.
9. Your Rights (GDPR/CCPA Compliant)
Depending on your location, you may have the following rights regarding your data:
Access: The right to request copies of your personal data.
Correction: The right to request that we correct any information you believe is inaccurate.
Erasure: The right to request that we erase your personal data.
Data Portability: The right to request that we transfer the data we have collected to another organization.
Withdraw Consent: The right to withdraw consent where we rely on it to process your data, including tracking permission and notification permission, which you can change in your device settings.
To exercise these rights, please contact us at medicase-mobile-2@forvibe.app.
10. In-App Purchases & Subscriptions
Medicase Mobile offers premium features via subscription.
Billing: All purchases are handled through the Apple App Store or Google Play Store.
Auto-Renewal: Subscriptions automatically renew unless auto-renew is turned off at least 24 hours before the end of the current period.
Management: You can manage or cancel your subscriptions in your App Store or Play Store account settings after purchase.
11. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us:
Company: medicase_mobile
